We will refund the full price of the Jitterbug Flip2 phone and the activation fee, if any, if it is returned within 30 days of purchase in like-new condition. We will also refund your first monthly service charge if you have used less than 30 minutes of talk and less that 50 text messages. Per minute and per text charges otherwise apply. You will be charged a $10 restocking fee. Shipping charges are not refundable. Full terms at www.lively.com/legal/guarantee.
*$5/mo. discount when you enroll in paperless billing. Full price $24.99/mo., plus taxes and fees. Monthly fees do not include government taxes or fees and are subject to change. A data plan is required for the Jitterbug Smart. Plans and services may require purchase of a Lively device and one-time activation fee of $35. Pricing may vary. For details on current pricing, visit lively.com. Not all Lively services are available on all plans. See plans for details. See lively.com/link for details. Urgent Response, Nurse On-Call, and Ask Lively’s Operator Services available 24/7. Customer Service and Care Advocate available during normal business hours. Urgent Response or 911 calls can be made only when cellular service is available. Coverage is not available everywhere. Urgent Response tracks an approx. location of device when device is turned on and connected to the network. Lively does not guarantee an exact location. Lively is not a healthcare provider. Nurse On-Call provides registered nurses who evaluate medical urgency, provide symptom management or health information, transfer to a physician if appropriate and schedule appointments. Physician transfer at discretion of the nurse. Emergencies will be transferred to a 911 call center, or members may be directed to call 911. In the event physician services are not available, the nurse may suggest you contact your primary care physician or visit your local Urgent Care. See terms for details. Lively does not provide transportation services. Lively partners with Lyft, Inc. which operates a ridesharing platform (“Lyft Platform”). Ride fares are applied to your monthly Lively bill. Minutes will be deducted from your rate plan. Lively is not liable for any act or omission, including negligence, by Lyft or its drivers. See terms and conditions at www.lively.com. Porting is dependent on the availability of the phone number requested and subject to approval of the existing carrier. Consistently rated fast and reliable by IHS Markit’s RootScore Reports. By enabling Alexa on the Jitterbug Flip2, you acknowledge that Lively is not responsible for Amazon Alexa’s functionality or services. Other marks are property of their respective owners and may be trademarks. Screen images simulated. Appearance of device may vary. Lively and Jitterbug are trademarks of Best Buy Health, Inc. ©2025 Best Buy. All rights reserved.
Customer payments can to be mailed to: 610 Schelter Rd, Lincolnshire, IL 60069
Specifications listed are approximates and not always exact, & may be subject to change. Newer features may not be available on older production models.
The information contained in this website is subject to change without notice.
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