*Pricing is for new lines of service. See www.shop.lively.com for current pricing and www.shop.lively.com/billing for descriptions of fees. Plans may require a $35 one-time activation fee per line and an additional variable USF fee added to the activation fee. Monthly fees are subject to change. Not all services are available on all plans. Lively reserves the right to change, alter or terminate any service at any time in its sole discretion. We will refund the cost of the phone/device and the activation fee, if any, if it is returned within 30 days of purchase in like-new condition. We will also refund your first monthly service charge if you have used fewer than 30 minutes of talk, 50 text messages and 50MB data. Per-minute and per-text charges otherwise apply. You will be charged a $10 restocking fee. Shipping charges are not refundable. Full terms at www.lively.com/legal/guarantee.
Porting is dependent on availability of the phone number requested and approval of the existing carrier. Urgent Response and 911 calls can be made only when cellular service is available. Coverage is not available everywhere. Urgent Response tracks an approx. location of phone when phone is turned on and connected to the network. Lively does not guarantee an exact location. Urgent Response is not a substitute for 911. Lively is not a healthcare provider. See lively.com/link for Link app details. Urgent Response, Nurse On-Call, and Ask Lively’s Operator Services are available 24/7. For Customer Service business hours see www.shop.lively.com/billing. Lively Rides are arranged through the Lyft Platform. Fares are applied to your monthly Lively bill. Lively is not liable for any act or omission, including negligence, by Lyft or its drivers. Phone appearance may vary. Lively and Jitterbug are trademarks of Best Buy Health, Inc. ©2026 Best Buy. All rights reserved.
Customer payments can to be mailed to: 610 Schelter Rd, Lincolnshire, IL 60069
Specifications listed are approximates and not always exact, & may be subject to change. Newer features may not be available on older production models.
The information contained in this website is subject to change without notice.
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